Contact

Contact Us

Should you have any questions or would like to get in touch, email us at info@amaliajewellery.com

Jewellery

What is AMALIA. Jewellery made of?

AMALIA. Jewellery carries pieces available in 925 Sterling Silver, 18K & 14k gold plated. Material details along with dimensions of each piece can be found in the individual description online.  

PVD Gold-Plated Jewellery 

PVD is a vacuum coating process that utilises a titanium nitride that produces a brilliant decorative and functional finish. PVD is an extremely durable coating which is more resistant to corrosion from sweat and regular wear than gold plating.

Stainless Steel 

Stainless Steel is the base metal used, it offers enhanced durability and a longer lifespan if taken care of.

(925) Sterling Silver 

Sterling Silver is a base metal used, 925 represents 92.5% minimum pure silver. The 7.5% is made up of alloy.  

What is the difference between Gold Plated and PVD Gold Plated?

PVD (Physical Vapor Deposition) is a vacuum coating process that utilises a titanium nitride that produces a brilliant decorative and functional finish. PVD is an extremely durable coating which is more resistant to corrosion from sweat and regular wear than gold plating.

Gold Plating occurs when a thin layer of real gold is plated onto another metal. Gold plating is often done to give the look of real gold at a fraction of the cost of having a piece of jewellery that is solid gold. Gold plating doesn’t offer the durability of gold PVD coating and when scratched can reveal the base material.  

Is AMALIA. Jewellery hypo-allergenic?

Yes! AMALIA. Jewellery is made of pure metals such as Stirling Silver and stainless steel, which is less likely to cause a reaction.

The most common jewellery metal to cause an allergic reaction is nickel, If you have sensitive skin, it's best to avoid all jewellery that contains nickel. 

What ring size am I?

We stock US 6,7 & 8 ring size, adjustable rings,  along with thumb rings which tend to run bigger in size.

A way to measure your ring size is to simply wrap string or paper around the base of your finger. Mark where the ends meet then measure the string or paper with a ruler (mm).

Use the below chart to pick the closest measurement of your ring size.

US RING SIZE

DIAMETER (MM)

CIRCUMFERENCE (MM)

6

16.4

52

7

17.3

54.5

8

18.1

57

 

Shipping

Do you ship worldwide?

Yes, we sure do!

 

How long will it take to receive my order?

We know you're excited to receive your AMALIA. Jewellery pieces, and we're excited to get them to you. However, please allow 1-2 days to process your order. You will also receive shipping confirmation once your order has shipped. 

FREE Standard Australia Post Shipping (3-7 business days)
FREE Express Australia Post Shipping (1-4 business days)
 
International Orders 
Standard international Post (15 + business days)
Express International Post (10 + business days)
Please refer to Australia Post page here, on details of international delivery times.
 
Please note: This is an estimated time of delivery is to be used as a guide only. Possible delays may be experienced due to public holidays, and any other network disruptions that may cause delay. Please note this is out of our control and we will ensure that your package gets delivered to you in a timely manner. Further, we do not take responsibility for lost, stolen or damaged packages.

How much does shipping cost?

Free Standard shipping applies to all Australia and New Zealand orders over AUD$60.

Free Express shipping applies to all Australia orders over AUD $100.

For all other international orders, free Standard shipping applies to orders over AUD$100. 

For Express shipping on international orders, this will be calculated at checkout.

Who pays for custom duties and taxes?

AMALIA. Jewellery do not collect international taxes, VAT or customs charges. It is advised to customers to visit your respective country's website on charges for imported goods and more information.

Should a customer refuse to pay any relevent taxes or VAT upon receiving their order, therefore not receiving the order. AMALIA. Jewellery will not be required to process a refund. 

By completing your order with AMALIA. Jewellery,  you understand and accept this.

 

Returns

Can I return/exchange my items?

All purchases made on our website are final. We do not offer refunds or exchanged for change of mind. 

Please refer to the Refund & Exchange Policy for more information or email info@amaliajewellery.com

I received damaged jewellery, what do I do?

If you have received a faulty or damaged item upon delivery, please contact us at info@amaliajewellery.com attaching a photo of the faulty, unworn, item received within 14 days from the date of receiving your parcel. 

Returns must be unused, unworn and returned in their original packaging. Should jewellery not be returned within the above frame, the goods will be shipped back to the customer.

All returns are at the expense of the customer and under their responsibility.

Please note, items that cannot be returned are earrings or studs due to hygienic reasons.

General

Is AMALIA. Jewellery eco-friendly?

Yes we are! 

The jewellery boxes provided are made to keep, however the boxes are made of cardboard and can be recycled.  

When mailed, we use cardboard boxes along with tissue paper and at times we may also use a mailer bag which is all recyclable.